Shipping Policy
Order Processing Times
- Orders are processed within 1–3 business days after being placed.
- An order is considered dispatched once handed to the shipping carrier. During peak seasons or holidays, processing may take longer.
Shipping Costs
🚚 Shipping Options
- Free Shipping (8–17 business days) for orders $69 and above
- Standard Shipping (8–17 business days): $3.95 for orders under $69
✅ No hidden fees.
Estimated Shipping Times:
Once dispatched, estimated delivery times are:
- United States: 8–17 business days
- Worldwide (Canada, United Kingdom, France, Germany, Poland): 8–17 business days
Please note: Customs delays, courier issues, or peak periods may extend these timeframes.
📌 Total Estimated Delivery Time = Processing Time + Shipping Time
Shipping Details & Order Changes
Customers must ensure that all shipping details are accurate and complete at checkout.
Incomplete or incorrect addresses may lead to delays or cancellation.
If you need to update details, contact us at support@restpillux.com within 24 hours of placing your order. We cannot guarantee changes after this time.
Important Information:
Customers are responsible for any customs duties, taxes, or clearance fees that may apply to their order.
Please note that actual delivery times may vary due to customs clearance, local postal service efficiency, and peak seasons.
The national carriers will use regional carriers to deliver your package when the package arrives at the destination country. When this happens, please contact them or us at: support@restpillux.com to get accurate information about your shipment.
Please be aware that:
- Most of our orders are processed and sent off within the mentioned timeframe.
- Occasionally, unforeseen issues with our suppliers and delivery partners may cause slight delays. We apologize for any trouble this might cause you.
- During US and International Holidays, especially in peak seasons, there may be extended shipping times. We regret any inconvenience this causes and thank you for your understanding.
In the following circumstances:
- Due to circumstances beyond your control, your order did not arrive (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
- Your order did not arrive due to exceptional circumstances outside Our Store's control (e.g., not being cleared by customs in your country, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but getting lost).
If you did not receive your package as promptly as our website stated, please email us at support@restpillux.com and we’ll support you as soon as possible.